Frequently Asked Questions
Got a question? Maybe someone has asked it before. Take a look below and see if you can find the answers you’re looking for.
I did not receive my tracking number yet
You will receive an automatic email the next working day, please give our system some time to process it.
My order is stuck on "at shippers warehouse" or "to be shipped"
Please don’t worry, your order is on the way but the tracking updates once it arrives in your country. If you have received the tracking number: Your order is on the way!
We always ship the next working day.
EUROPEAN UNION: Do I have to pay VAT/TAX
No, it is all included. We ship from within Europe. No problems with borders/customs
OUTSIDE EU: Do I have to pay VAT/TAX
Depends on your local government laws. Most of the time small parcels pass through without any problem. We always put a low value on the invoice.
What are the active ingredients
Patented Anestoderm® blend : special mix of different numbing ingredients.
How do I use the cream?
- Clean the surface to be treated with soap then dry
- Apply thin layer first and rub well in
- Apply a very thick layer WITHOUT rubbing in it
- Cover the area with cling film (AIR PROOF)
- Leave 60min to work in, the cream should be still wet when removing the film
- Slight redness or itchiness is normal
TIP: Do not drink alcohol prior to 24 hours and eat well before your session
What is the difference between the percentages and colors
- Blue 20%: numbs 1 to 2 hours (classic)
- White 35%: numbs 2 to 3 hours (strong)
- Gold 38%: numbs 3 to 4 hours (extra strong)
- Green 40%: numbs 3 to 5 hours (extra strong, new recipe)
- Mithra 45%: numbs 3,5 to 5,5 hours (extra+ strong)
(Hours indicated can be different from person and place of application)
Difference between MITHRA+ & TKTX
After producing Mithra+ for years for our partner, we have decided to join both companies. Mithra+ is a thicker pink cream compared to TKTX (white cream) which is also slightly more numbing.
Where can TKTX be used
Everywhere on the body except on open wounds, genitals, eyes
For which applications can I use TKTX
Tattoo, piercing, wax depilation, laser hair removal, permanent make-up, microblading, laser tattooing, lipfillers
Can I experience side effects
Some users may experience a slight tingling sensation or temporary redness.
When extreme pain and others side effects appear wipe off cream and rinse frequently with water (very rarely)
Can I pick up your product in a store
We do not have a physical store and our products are only sent through our web shop.
How do I know that these are original
- Buy ONLY from www.tktx.co
- We NEVER sell on eBay, AliExpress, Amazon, Bol or Wish
- Only ONE instagram page : @tktx.europe
This means : We have NO other IG page or website.
Counterfeit TKTX Numbing Cream:
- They use comma’s in the percentage (38,99%, 59,99%)
- There is no scannable QR code on the box or tube
- There is no or low quality golden hologram
- No website on the tube
- Same percentage-color-price
Example : Gold, yellow, red, blue, black all have 40%
I used to buy on www.tktx-original.com
That was our old websites, we upgraded our servers and webshop and by doing so we changed our domains too.
What are the 38,99% - 39,99% TKTX on other websites
100% of all TKTX products on eBay, AliExpress, Amazon, Bol or Wish are counterfeit and can cause serious burns, we only sell through our website.
We never us comma-values
more info about fake’s here
Why are some TKTX different colors but same percentage ?
Those are fake TKTX, every color has a different percentage.
How much is there in one tube and how much surface can I cover with it
10g per tube, enough for 15cm x 15cm (6″x 6″)
Or roughly your whole hand, you can use your hand to measure.
What are the delivery times
See at checkout page where you can select shipping method.
Shipping times differ per destination.
How long can I keep a tube
- Unopened, cool and away from sunlight: 2 years
- Opened, used up as quickly as possible, when in contact with oxygen, the cream will turn brown and the effect will greatly decrease (polymerization of adrenochrome)